FAQ

 

We’re really glad you asked. Getting started is really easy: simply hit the ‘Register’ button and complete the quick sign-up form. We only ask for a few details so that we can get your prize money to you if you’re lucky enough to win.

If you’re in a rush, don’t worry. The whole process only takes about two minutes and then you’re ready to begin exploring the 1,000+ games that make up the wonderful world of CashiMashi!

 

Good question. We take every precaution to make sure that the time you spend playing with CashiMashi is safe, fun, and secure – otherwise we know you might not come back.

We’re licensed and regulated by one of the world’s leading regulatory bodies – the Kahnawake Gaming Commision (often abbreviated to KGC). That means we’re held to a certain, strict set of standards about how we run our website and treat our players, which is exactly the way we like it.

What’s more, all transactions made on the CashiMashi website are encrypted with the latest, strongest technology and all player information is kept in line with strict security protocol and data handling processes. Check out our Privacy Policy for more reading on this.

All player funds are kept with highly-reputable banks and financial institutions, meaning the money you deposit to your account, as well as anything you win, are guaranteed to be available for speedy withdrawal.

For an extra layer of reassurance, all big jackpot wins are guaranteed by the game providers themselves – so you can rest assured that, should you strike it lucky, we’ll be cheering along with you!

 

Uh oh! Luckily for you, our support superheroes are on hand to help, Monday through Wednesday from 8:00 to 24:00 and Thursday 8:00 to Sunday 24:00.

Give them a shout on [email protected] or via the Live Chat feature and we’ll soon have your account looking shipshape again.

 

The most likely reason is that you live in a country from which we’re currently unable to accept players.

If you live in one of the countries listed in our terms and conditions, unfortunately you’re not eligible for a real-money account with CashiMashi.

Our check our Terms and conditions.

Trying to sign up from a country not in this list and still having problems? We’ll do our best to help. Get in touch with our support team any time using the Live Chat or by emailing [email protected].

 

Nope. Only one player account per person, per physical address, per household is allowed. 

If you attempt to open more than one account, any betting accounts you are trying to open may be blocked or closed and all bets may be declared void

 

No problem – that’s what we’re here for. Let us know how we can help by emailing [email protected], or tap the Live Chat to speak to us in real time. You can reach our live chat support from Monday till Thursday from 8:00 to 24:00 and Friday 8:00 till Sunday 24:00.

 

As a responsible licenced operator, we’re bound by strict regulations to help keep both our company and our players safe.

One of our obligations is to ensure our players are who they say they are. This helps us to ensure that player accounts don’t fall into the wrong hands – for example, those involved in crime, or perhaps players who are too young to legally gamble – and that we can pay out prizes when our players win.

For the vast majority of people, this industry-standard verification process (sometimes known as KYC, or Know Your Customer) is very quick to complete, and is a check of both identity documents and registered payment methods.

If verification is required, you will receive an email with a link where you can upload your documents directly for verification

The documents we accept as part of this process include, but are not limited to:
 

• A photo of a valid personal identification document (ID, driver’s licence, or passport).

A photo of the front and back of the signed, valid debit or credit card(s) used for depositing funds to your CashiMashi account, together with copies of all other payment methods registered with the account.

A photo of a utility bill (gas, electric, water, or telephone). The bill must be no older than two months from its date of issue and match the name and address registered to your Cashi Mashi player account.

A photo of a valid bank statement, no older than six months from the date of issue.

If you have any questions about which documents to send, or anything else relating to verifying your account, contact our support team using the website Live Chat or by emailing [email protected] and we’ll help you through the next steps.

 

Not if you don’t want to! We know that sometimes it’s fun to just have a browse, and we’re very happy to have you on board if you want to try before you buy. Most of our games will let you play for fun, without the need for a cash deposit.

However, to really enjoy the thrills, spills, and excitement of CashiMashi to its fullest – and to get the chance to win some humongous cash prizes as part of the adventure – you will, of course, need to play with real money.

 

CashiMashi is intended to be a place our players visit when they want to relax and enjoy our games. For some people though, gambling can be addictive and they might feel like they need some help keeping on top of things.

If that sounds familiar, or if you’re concerned about the amount you’re spending with us, we’re here to help.

There are a few different ways to control your gambling, and we can talk you through a range of options, including deposit limits, self-exclusion periods, or account closure. Hit the Live Chat to speak to us, or send us an email on [email protected].

 

Oops! Don’t worry, it happens to us all from time to time. To get back up and running, just follow these simple steps:

• Hit ‘Log In’, then find the ‘Forgot Password?’ link.

Next, enter your email address and tap the ‘Submit’ button.

We’ll send an email to that address with full information on how to reset your password (hopefully one you’ll be able to remember!).

If you have any problems or want to deal with a real-life human being, that’s fine too. Get in touch with our support team using the Live Chat or write us an email – we’re at [email protected] – and we’ll help get you back into your account in no time. You can reach our live chat support from Monday to Thursday from 8:00-24:00 and Friday 8:00 to Sunday 24:00.